Effective Date: 16 September 2023

At Frankly Bookkeeping, your privacy is essential to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services. We aim to keep it simple and straightforward, but if you have any questions, don't hesitate to reach out to us.

1. What Information Do We Collect?

When you use our website or services, here's what we may collect:

1.1. Personal Information: This includes your name, contact details (like your email address and phone number), and any information you willingly share with us.

1.2. Financial Information: If you're using our financial services, we may collect financial details like bank account information.

1.3. Website Usage Information: We gather data about how you use our website, such as your IP address, the pages you visit, and when you visit them.

2. How We Use Your Information?

We use your information for these purposes:

2.1. Providing Services: To offer you bookkeeping and related financial services.

2.2. Communication: To respond to your questions, send you updates, and provide customer support.

2.3. Billing: To process payments and manage your account.

2.4. Improving Services: To make our website and services better based on your feedback and how you use them.

2.5. Legal Compliance: To follow the law, including responding to legal requests.

3. Sharing Your Information

We may share your information:

3.1. Service Providers: We share your information with trusted third-party service providers who help us deliver our services.

3.2. Legal Compliance: If required by law or legal requests, we may disclose your information.

3.3. Business Transfers: In case of a merger or sale, your information may be transferred as part of the transition.

4. How Do We Protect Your Information?

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures

5. Your Choices

You have certain rights when it comes to your personal information:

5.1. Access: You can ask to see the personal information we have about you.

5.2. Correction: If there are mistakes in your information, you can ask us to correct them.

5.3. Deletion: You can request the removal of your personal information, keeping in mind legal requirements.

5.4. Marketing Preferences: You can opt out of getting marketing messages from us anytime.

6. Changes to this Privacy Policy

If we make significant changes to this Privacy Policy, we'll let you know by posting a notice on our website or sending you an email.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch:

Frankly Bookkeeping [http://franklybookkeeping.com.au/contact]

By using our website and services, you agree to this Privacy Policy.